To check your order status, please find the confirmation email we sent. If it's not in your inbox, kindly check your spam folder.

Alternatively, you can log into your account and visit 'My Account' > 'Orders' for detailed information.

If you need any assistance or have questions, feel free to reach out to our customer support. We're here to help.

Unfortunately, once an order is placed, we are unable to alter or cancel it. Once processed by our fulfillment team, changes or cancellations are not possible.

If you no longer want the product, you can initiate a return following our return policy.

For any further assistance, please feel free to contact us at global@cosrx.co.kr. Thank you for your understanding.

To redeem a promotion/discount code, enter your code on the shopping cart or checkout page.

Please note that promotions cannot be combined with any other ongoing offer/promotion/discount, and you may only redeem one offer per order.

Additionally, free gifts may change due to inventory issues or shortages, and COSRX reserves the right to make alterations without prior notice

You will pay in your local currency. The price and currency shown at checkout are the exact amount you will be charged.

When paying by credit card, please make sure that your name and billing address match the information on file with your card issuer.

We accept major credit cards (American Express, Mastercard, Visa, JCB) and a wide range of convenient payment methods, such as Apple Pay, Google Pay, PayPal, Klarna, and Afterpay/Clearpay. More than 200 payment options are available in total, and the methods shown at checkout may vary depending on your country.

Payments are processed by Global-e, which acts as the Merchant of Record (MOR) for your order and provides a secure online payment service.

To ensure customer safety, we are committed to preventing counterfeit products or unauthorized sales.

You can check your product’s authenticity on our verification page by entering the batch number and expiration date on the packaging. For further inquiries, contact us at global@cosrx.co.kr.

All products will have an expiry date noted on the packaging.

For most products, the shelf life is three years when unopened and stored at room temperature.

We recommend using the product within 12 months of opening, as indicated by the 'open jar' symbol, except for some specific products.

To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.

Yes! We now ship to over 200 countries and regions worldwide.

• US & UK orders are fulfilled locally from our United States and United Kingdom fulfillment centers (UK: England, Scotland, and Wales only — we're unable to ship to Northern Ireland, Armed Forces Americas, or BFPO addresses).
• All other destinations are shipped directly from South Korea via DHL.
• We're currently unable to ship to a small number of countries due to carrier and customs restrictions. This list may change without notice — please check at checkout to confirm delivery to your address.
• We cannot ship to P.O boxes.
• Please check Shipping Policy page for more details.

We do our best to ensure orders are packaged correctly, but occasionally mistakes may occur during picking or problems may arise during delivery. 

Any incorrect or defective orders should be brought to our attention upon receipt at global@cosrx.co.kr, along with photos of the item(s) and the parcel box. Please refrain from disposing of them until you've connected with our team. 

We may request additional photos of the damaged items, so please refrain from disposing of them until you have connected with our team.

Have you checked your tracking information? Please ensure to check your surrounding area and with your neighbors.

If you're unable to locate your package, please contact us so that we can initiate an investigation with the courier regarding your missing parcel.

Once an order has left our distribution center, please be aware that it may take a few business days for certain shipping operators to update additional tracking details on their website.

For further questions, contact us at global@cosrx.co.kr.

Delivery time is typically 2–3 business days (excluding weekends and holidays), regardless of destination:

• US: Shipped via DHL (some orders via UPS)
• UK: Shipped via Royal Mail
• All other countries: Shipped via DHL from our Korea distribution center

Please note these are estimates, not guarantees — delays can occur due to weather, logistics, or customs processing. If your order hasn't arrived within the expected timeframe, please contact us and we'll investigate.

Shipping cost is calculated at checkout based on your delivery address. Free shipping thresholds vary by country:

Free shipping thresholds vary by country and are displayed at the top of each country-specific site. Shipping cost is calculated at checkout once you enter your address (country).

Current thresholds include $50 for the US, £30 for the UK, C$80 for Canada, A$70 for Australia, and ₱2,900 for the Philippines.

For orders shipped internationally from South Korea, customs duty and tax handling depends on the destination country's DDP (Delivered Duty Paid) policy — some countries may have duties and taxes prepaid at checkout, while others require the recipient to pay them upon delivery. This may vary by country and is subject to change without notice.

Where duties or taxes are not prepaid, the recipient is the importer of record and is responsible for any customs duties, import taxes, or clearance fees charged by the destination country. COSRX has no control over these charges and cannot predict their amount — please check with your local customs office if you have questions.

Customs clearance may also cause delivery delays beyond our original estimate.

COSRX can only accept returns for items purchased through www.cosrx.com. If you bought our products from a third-party retailer, please contact the retailer or store directly. 

Items must be returned unopened and unused, in their original packaging, within 30 days of the delivery date. Refunds are issued to your original payment method. Original shipping charges and taxes are non-refundable, and some sale items may not be eligible for return.

Return shipping costs:

• Change of mind (customer's own reason): the customer covers 100% of return shipping.
  - US/UK orders: round-trip shipping fee based on the original checkout rate.
  - Orders shipped from Korea (all other regions): a flat $30 outbound fee plus return shipping cost.
  
• Seller-caused issues (defective or wrong item): COSRX covers 100% of shipping costs.

Shipping to the EU? You have a 14-day right of withdrawal — you may return your order for any reason, with no restocking fee, and receive a full refund including original shipping. Return shipping cost is still the customer's responsibility unless the item is defective.

Refunds are typically processed within 7–10 business days of the return arriving at our distribution center. Before shipping a return, please contact us at global@cosrx.co.kr.

According to the US MoCRA, an adverse event is any health-related event associated with the use of a cosmetic product.

To report a US Cosmetic Adverse Event, please send an e-mail to global@cosrx.co.kr